Q: How to support RM/RMVB files?
A: You need to install RealPlayer. Please download it from

Q: When i import a video file, I got "Can not open this video file, Decoder not found or not a valid video file", Why?
A: It is because of this video file is not a valid video file,
it is a valid video file but there is not decoder for this video file in your system, You can try to download and install a third party DirectShow decoder pack, we recommend K-Lite Codec Pack, It is a free software for you, You can download it from:

Q: My problem isn't here, what operations shall I need to perform before contacting you?
A: If your questions cannot be solved yet, please contact our support team.
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