Support
 
Q: Is it legal to copy DVD movie?
A: "ABC DVD Copy" may be used to facilitate copying media in which you own the copyright or have obtained permission to copy from the copyright owner. If you are not the copyright owner or you have not obtained permission to copy from the copyright owner, you may be violating copyright laws and you may be subject to claims for damages and/or criminal penalties. This program is not meant for those who intend on breaking copyright laws. In no way will we be held responsible if you do. Any other illegal use of this program is strictly prohibited. This program is intended for use in countries where DVD Copying is legal. Please take the time to find out if it is legal in your country of residence. We are not liable and can not be hold responsible for your actions. We are not responsible for any direct or indirect loss to the end user by using this program. You agree to waive all liabilities associated with this program to the provider and associates.

Q: Can ABC DVD Copy backup copy-protected DVD?
A: ABC DVD Copy can copy personally authored DVDs or movies which are not copy protected. The laws in some countries prohibit the sale and distribution of software that removes copy protection, so we cannot integrate copy protection removal in ABC DVD Copy. For more information, please contact us: support@abcmedia.tv

Q: What's ABC DVD Copy?
A: ABC DVD Copy is a software to backup your existing DVD collection to DVD-R/RW or DVD+R/RW. You can also backup your DVDs to hard disk or make ISO image files for future use.

Q: Does ABC DVD Copy support DVD-5 and DVD-9 DVD movie?
A: ABC DVD Copy supports both DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).

Q: Can I compress and copy a DVD-9 movie to a DVD-5 disc?
A: Yes! you can compress and copy a DVD-9 to a blank DVD-5 with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.

Q: Does ABC DVD Copy support NTSC and PAL DVD? Can I copy a PAL DVD and convert/record it as an NTSC DVD?
A: ABC DVD Copy can copy NTSC and PAL DVD but does not support PAL to NTSC convert currently.

Q: Do I have to own a DVD Writer/Burner?
A: If you want to backup your DVD to recordable DVD discs, the answer is yes. If you just want to backup to your hard disk or make an ISO image file, it is not necessary.

Q: I have only one DVD drive, and I want copy a DVD disc to a blank disc, the DVD drive is detected in "Copy From", but fails to be detected in "Copy/Burn To", what is the problem?

A: Your DVD drive is not a writable one, it can only read DVD, can't burn DVD. Please copy it to hard disk or change with a DVD writer to burn the DVD.

Q: How long does it take to backup a DVD with ABC DVD Copy?
A: It will be less than half an hour or a little longer, your DVD movie length dependent.

Q: The backup DVD movie copied by ABC DVD Copy plays normally in my PC DVD player, but not playable in my standalone home DVD player.
A: Generally, the backup disc copied by ABC DVD Copy is playable on home DVD player. Since the compability of DVD-RW disc with DVD-ROM and DVD player is less than DVD+RW, DVD+R, DVD-R disc, it is suggested for you to copy/backup your DVD movie with DVD+RW, DVD+R, DVD-R disc.

Q: I am not able to copy my DVDs, whether create an ISO image file or copy to hard disk, and I have checked my hard disk has enough space to save it. What's the problem?
A: Please check if you are using FAT32 file system the capacity of which is limited within 2GB, if yes, please change FAT32 file system into NTFS one. Or please copy directly to DVD±R/RW disc.

Q: The movie has been copied successfully but fails to burn, it will freeze up in burning progress; or the movie has been burned successfully, but is not playable.

A: Have you ever installed any other burn program (such as Nero) in your system? If yes, please try to burn with the external burn engine, instead of the default burn engine.

Q: I want to evaluate ABC DVD Copy before purchasing, where to download it? And what's the difference between the trial version and the full version?
A: We offer a free trial version for the customer to experience. You may download it from http://www.abcmedia.tv/download.htm.
The trial version is limited to use only for 14 days and Without technical support.

Q: How to purchase ABC DVD Copy?
A: We offer an online purchase link which is encrypted and secure. Just go to http://www.abcmedia.tv/purchase.htm to fill in your payment information.

Q: My problem isn't here, what operations shall I need to perform before contacting you?
A: If your questions cannot be solved yet, please contact our support team.
 
 
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