Support
 
Q: I want to evaluate ABC Video Converter Pro before purchasing, where to download it? And what's the difference between the trial version and the full version?
A: We offer a free trial version for the customer to experience. You may download it from hhttp://www.abcmedia.tv/download.htm.
The trial version is limited to use only for 14 days.

Q: How to purchase ABC Video Converter Pro?
A: We offer an online purchase link which is encrypted and secure. Just go to http://www.abcmedia.tv/purchase.htm to fill in your payment information.

Q: Is online order secure?
A: Yes, the data is encrypted and it is 100% secure.

Q: What happens after I send in the order?
A: Normally, you will receive your registration information within several minutes after sending the online order form.
If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us. We will be glad to help you. Please click here to learn how to register your copy.

Q: I entered the license code you sent to me, but the software said "Invalid registration info.", why?

A: You'd better copy and paste the registration name and registration code to avoid a type mistake. And please note don't add any blank before or after the registration name and registration code.

Q: If I purchase your software, can I upgrade it for free in the future?

A: Yes, we provide free upgrade. Please keep your eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same registration info.

Q: How to support RM/RMVB files?

A: You need to install RealPlayer. Please download it from http://www.real.com

Q: When I import a video file, I got "Can not open this video file, Decoder not found or not a valid video file", Why?

A: It is because of this video file is not a valid video file,
or
it is a valid video file but there is not decoder for this video file in your system, You can try to download and install a third party DirectShow decoder pack, we recommend K-Lite Codec Pack, It is a free software for you, You can download it from:
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

Q: My problem isn't here, what operations shall I need to perform before contacting you?
A: If your questions cannot be solved yet, please contact our support team.
 
 
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